Customer Experience
YA-CX-001
Customer Journey Design and Service Excellence
A 10-day executive programme focused on developing practical capability in customer journey design to strengthen servi...
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Training Programmes
Browse York British Academy training programmes through a cleaner executive catalogue.
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166 programmes found
Showing 61-72 of 166 programmes.
Customer Experience
Quality Management
YA-QM-041
Customer Quality Standards and Assurance Excellence
A 10-day executive programme focused on developing practical capability in customer quality standards to strengthen qu...
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Customer Experience
YA-CX-025
CX Strategy for Experience Improvement
A 5-day executive programme focused on developing practical capability in cx strategy to strengthen service quality, c...
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Information Technology
YA-CIG-025
Cyber Incident Response for Secure Operations
A 5-day executive programme focused on developing practical capability in cyber incident response to strengthen techno...
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Information Technology
YA-CIG-001
Cybersecurity Governance and Digital Resilience
A 10-day executive programme focused on developing practical capability in cybersecurity governance to strengthen tech...
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Data Analysis & Business Intelligence
YA-DABI-011
Dashboard Design and Decision Insight
A 10-day executive programme focused on developing practical capability in dashboard design to strengthen data-driven...
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Data Analysis & Business Intelligence
YA-DABI-005
Data Analytics Strategy for Data-Led Strategy
A 5-day executive programme focused on developing practical capability in data analytics strategy to strengthen data-d...
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Digital Transformation
YA-AIDT-021
Data-Driven Innovation and Enterprise Transformation
A 10-day executive programme focused on developing practical capability in data-driven innovation to strengthen digita...
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Public Sector & Government
YA-PSG-043
Digital Government Transformation and Institutional Effectiveness
A 5-day executive programme focused on developing practical capability in digital government transformation to strengt...
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Marketing & Sales
YA-SM-021
Digital Marketing Leadership and Revenue Growth
A 10-day executive programme focused on developing practical capability in digital marketing leadership to strengthen...
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Communication & Public Relations
YA-CPR-035
Digital Reputation Management for Strategic Influence
A 5-day executive programme focused on developing practical capability in digital reputation management to strengthen...
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Digital Transformation
YA-AIDT-015
Digital Transformation Leadership for Future-Ready Organisations
A 5-day executive programme focused on developing practical capability in digital transformation leadership to strengt...
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