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YA-CX-019

Executive Programme in Voice of the Customer

Classroom Online

A 10-day executive programme focused on developing practical capability in voice of the customer to strengthen service quality, customer loyalty, and measurable experience improvem...

Duration

10 Days

Language

English

Location

Dubai, United Arab Emirates

Price

AED 33,800

Type

Classroom

Certificate

Available

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Next Available Date

18 Apr 2038

Venue Context

United Arab Emirates

Professional Audience

Customer Experience

Upcoming Dates & Venues

Choose the most suitable schedule near the top of the journey.

2 Dates

Seminar Content

What you will learn and how the course is structured.

This programme develops practical capability in developing practical capability in voice of the customer to strengthen service quality, customer loyalty, and measurable experience improvement across modern organisations. through a structured learning journey that strengthens performance targets, manager coaching, and accountability routines. Designed for customer experience leaders, service managers, operations teams, and frontline supervisors responsible for voice of the customer, the course combines expert-led instruction, case discussion, applied tools, and implementation planning so delegates can return to work with clear leadership actions and measurable management improvements.
A 10-day executive programme focused on developing practical capability in voice of the customer to strengthen service quality, customer loyalty, and measurable experience improvem...
Strengthen professional capability in performance targets within the context of developing practical capability in voice of the customer to strengthen service quality, customer loyalty, and measurable experience improvement across modern organisations.. Apply practical methods for manager coaching and stronger day-to-day management decisions. Improve team effectiveness through accountability routines and clearer leadership expectations. Translate learning into an actionable plan for review conversations in the participant's organisation.
- Customer experience leaders, service managers, operations teams, and frontline supervisors responsible for voice of the customer. - Department heads and managers responsible for people, performance, and service outcomes. - HR, learning, and organisational development professionals supporting management capability. - High-potential professionals preparing for broader leadership responsibility.
The programme uses facilitator-led discussion, practical frameworks, peer exchange, scenario work, and structured action planning to build confidence in performance targets, manager coaching, accountability routines, and review conversations.

Classroom

18 Apr 2038 - 29 Apr 2038

Dubai United Arab Emirates AED 33,800

Online Live Instructor-Led

27 Jun 2038 - 08 Jul 2038

Online International MYR 31,120

Competency

Strengthen professional capability in performance targets within the context of developing practical capability in voice of the customer to strengthen service quality, customer loyalty, and measurable experience improvement across modern organisations..

Competency

Apply practical methods for manager coaching and stronger day-to-day management decisions.

Competency

Improve team effectiveness through accountability routines and clearer leadership expectations.

Competency

Translate learning into an actionable plan for review conversations in the participant's organisation.

Detailed Outline by Day

Day-by-day structure in a clearer accordion format.

10 days

Day 01

Day 1: Performance targets and Executive Context

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Detailed points for this day can be shared in the course outline and booking response.

Day 02

Day 2: Manager coaching Tools and Leadership Decisions

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Detailed points for this day can be shared in the course outline and booking response.

Day 03

Day 3: Accountability routines in Practice

+

Detailed points for this day can be shared in the course outline and booking response.

Day 04

Day 4: Review conversations and Performance Integration

+

Detailed points for this day can be shared in the course outline and booking response.

Day 05

Day 5: Leadership Action Planning and Implementation Roadmap

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Detailed points for this day can be shared in the course outline and booking response.

Day 06

Day 6: Strategic Application Workshop

+

Detailed points for this day can be shared in the course outline and booking response.

Day 07

Day 7: Advanced Case Analysis and Peer Review

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Detailed points for this day can be shared in the course outline and booking response.

Day 08

Day 8: Organisational Implementation Clinics

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Detailed points for this day can be shared in the course outline and booking response.

Day 09

Day 9: Executive Decision Labs

+

Detailed points for this day can be shared in the course outline and booking response.

Day 10

Day 10: Final Integration, Review, and Capstone Planning

+

Detailed points for this day can be shared in the course outline and booking response.

Why Choose This Course

Practical training value made more visible.

Benefit

Practical business application

Benefit

Expert-led delivery

Benefit

International venue options

Benefit

Certificate of completion

Benefit

Suitable for corporate teams

Benefit

Available online or classroom

Trainers & Experts

The trainers currently linked to this programme.

All Trainers

Trainer

Khalid Al Mansoori

0 Courses

Public Sector Leadership Advisor

Khalid Al Mansoori leads executive learning engagements for York British Academy with a focus on Government Leadership & Transformation.

Government Leadership & Transformation Academic Delivery

Trainer

Michael Edwards

0 Courses

Executive Coaching Specialist

Michael Edwards leads executive learning engagements for York British Academy with a focus on Executive Coaching & Team Leadership.

Executive Coaching & Team Leadership Academic Delivery

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Next Step

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