Day 1:
- Banking products and financial markets overview
- Investment analysis and valuation basics
- Baseline assessment and learning goals
Day 2:
- Credit analysis and risk assessment
- Regulatory compliance and AML awareness
- Tools, checklists and practical templates
Day 3:
- Portfolio construction and asset allocation
- Treasury and liquidity management
- Case study workshop and facilitated practice
Day 4:
- Market, operational and credit risk controls
- Performance measurement and reporting
- Advanced applications and performance measurement
Day 5:
- Capstone simulation / group project
- Personal action plan (90‑day) and stakeholder commitments
- Knowledge check and course close‑out
This 5‑day program, “Banking service strategy and development of customer service management skills”, provides a structured, practice‑led learning journey covering the core concepts, best‑practice frameworks, and hands‑on applications in Banking & Investment. The course blends expert instruction, case discussions, guided exercises, and peer learning to ensure transfer to the workplace. Key themes include banking products and financial markets overview, credit analysis and risk assessment, and portfolio construction and asset allocation. Participants will leave with practical tools, templates, and a 90‑day action plan to apply immediately in their roles. Ideal for professionals, supervisors, and managers seeking measurable improvement in performance and decision quality.